1. Refund Policy:
1.1 Eligibility:
Customers are eligible for a refund under the following conditions:
- The AskNavigator service did not meet the specifications outlined in the agreement.
- Refund requests must be submitted within [insert number] days of the service delivery date.
1.2 Refund Process:
To initiate a refund, customers must complete the refund request form available on our AskNavigator website. Our dedicated customer support team will diligently review the request and provide a response within [insert number] business days.
1.3 Timeframe:
Approved refunds will be processed within 7 days.
1.4 Method of Refund:
Refunds will be issued using the original payment method, unless otherwise agreed upon. For services paid via subscription, refunds will be prorated based on the remaining service period.
1.5 Exceptions:
Refunds may not be applicable if the customer fails to provide necessary cooperation or information, or if the service has been delivered as per the agreed specifications.
1.6 Contact Information:
For refund-related inquiries, please contact our AskNavigator customer support team at [your contact email/phone].
1.7 Changes to the Refund Policy:
AskNavigator reserves the right to modify this refund policy. Customers will be informed of any changes through our official communication channels.
2. Cancellation Policy:
2.1 Order Cancellation:
Customers may request order cancellation within [insert number] hours of placing the order. After this timeframe, orders are considered final and cannot be canceled.
2.2 Cancellation Process:
To cancel an order, customers must contact our customer support team as soon as possible, providing order details and the reason for cancellation.
2.3 Refund for Canceled Orders:
If the order is canceled within the eligible timeframe, a full refund will be issued using the original payment method.
2.4 Changes to the Cancellation Policy:
AskNavigator reserves the right to modify this cancellation policy. Customers will be informed of any changes through our official communication channels.