1. Refund Policy:

1.1 Eligibility:

Customers are eligible for a refund under the following conditions:

1.2 Refund Process:

To initiate a refund, customers must complete the refund request form available on our AskNavigator website. Our dedicated customer support team will diligently review the request and provide a response within [insert number] business days.

1.3 Timeframe:

Approved refunds will be processed within 7 days.

1.4 Method of Refund:

Refunds will be issued using the original payment method, unless otherwise agreed upon. For services paid via subscription, refunds will be prorated based on the remaining service period.

1.5 Exceptions:

Refunds may not be applicable if the customer fails to provide necessary cooperation or information, or if the service has been delivered as per the agreed specifications.

1.6 Contact Information:

For refund-related inquiries, please contact our AskNavigator customer support team at [your contact email/phone].

1.7 Changes to the Refund Policy:

AskNavigator reserves the right to modify this refund policy. Customers will be informed of any changes through our official communication channels.

2. Cancellation Policy:

2.1 Order Cancellation:

Customers may request order cancellation within [insert number] hours of placing the order. After this timeframe, orders are considered final and cannot be canceled.

2.2 Cancellation Process:

To cancel an order, customers must contact our customer support team as soon as possible, providing order details and the reason for cancellation.

2.3 Refund for Canceled Orders:

If the order is canceled within the eligible timeframe, a full refund will be issued using the original payment method.

2.4 Changes to the Cancellation Policy:

AskNavigator reserves the right to modify this cancellation policy. Customers will be informed of any changes through our official communication channels.